F A Qs
Answers to What Buyers
and Importers Ask Us Most
From placing a wholesale order to tracking a shipment through customs, here’s what you need to know about buying from
Isaack ExIm Trading Ltd., and using our import and sourcing services. Can’t find your answer? Our team is one message away.
General
What does Isaack ExIm Trading Ltd do?
We’re a B2B and B2C trading company. Our core product categories are electronics, mobile, home and living, personal care, fashion, automotive, energy, tools, and plant & machinery. We separately provide import and sourcing services for businesses and individuals.
Do you sell to individuals as well as businesses?
Yes. We serve retailers and distributors buying at wholesale volumes, and individual customers buying single items at retail pricing. Our import and sourcing services are typically used by businesses, but are available to individuals too.
Which countries do you operate in?
We currently have customers in 12 countries and growing, but ship products globally.
How are we different from a regular supplier?
Most suppliers stop once goods leave the factory. We also run inspection, freight, customs, warehousing, and delivery in-house, you deal with one team from factory to your door.
Products & Ordering
Can I order a single item, or only in bulk?
Both. Retail customers can order individual items, while businesses can place bulk or container-load orders. Favourable pricing applies to bulk orders.
Do you carry stock, or is everything made to order?
We hold stock across some categories for faster turnaround, and can also arrange made-to-order or custom-sourced products for larger orders through our sourcing service.
Can I get samples before placing a larger order?
Yes, for most product categories we can arrange samples ahead of a bulk commitment. Sample costs and lead times vary by product, confirm with your sales contact for specifics.
How do I check if a product is currently in stock?
Reach out through our contact form or your sales representative with the product and quantity you need, and we’ll confirm current stock and lead time.
Wholesale & B2B
Do you offer bulk/wholesale pricing?
Yes, wholesale pricing applies once you set up a trade account and order at or above category-specific minimum quantities. Get in touch and we’ll confirm tiers for your product mix.
Is there a minimum order quantity for B2B orders?
Minimum order quantities vary by category and product, since packaging and freight economics differ across electronics, fashion, machinery, and so on. Your sales contact will confirm the minimum for your specific order.
Can I open a trade account?
Yes. Trade accounts are available for registered businesses/individuals and give access to wholesale pricing, invoicing, and a dedicated account contact. Apply through our registration form.
Do you issue proper invoices for business purchases?
Yes, all orders are invoiced with full itemization, and can include tax or duty breakdowns where relevant for your import records. Other documentation is also provided as required.
Import & Sourcing Services
Can you source a product that isn't in your catalog?
Yes. Our sourcing service is separate from our own product catalog. We can identify and vet manufacturers for products you specify on request.
What does pre-shipment inspection actually check?
Our inspectors check quantity, workmanship, function, and packaging and labeling compliance against your specifications, using random sampling before goods leave the factory. Where it is mandatory for regulatory compliance for goods to be inspected by pre-approved agencies before shipping, we arrange and co-ordinate the exercise on your behalf.
Do you handle customs clearance for me?
Yes. We prepare import documentation, classify goods under the correct tariff codes, calculate duties and taxes, and manage clearance through licensed agents at the port.
Can you deliver door-to-door, or do I arrange pickup myself?
Door-to-door delivery is included as the final stage of our import service — from port clearance through domestic transport to your warehouse, store, or customer. You can also arrange pickup for yourself if you opt to.
Shipping & Delivery
How long does shipping take?
Timelines depend on origin, destination, and freight mode. Ocean freight typically takes several weeks door-to-door, while air freight is faster but costs more. Your quote will include an estimated timeline.
Do you ship internationally?
Yes. We ship globally.
Who pays customs duties and taxes?
Duties and taxes are the responsibility of the importer of record, but we calculate them upfront as part of your quote, so there are no surprise costs at clearance. We can assist in the compliance process on request.
Can I track my shipment?
Yes. You’ll receive a single tracking reference covering the shipment from origin port through customs to final delivery.
Payments & Returns
What payment methods do you accept?
We accept bank transfer, major credit cards, and letters of credit for larger B2B shipments. Accepted methods can vary slightly by region and order size. Other payment methods can be discussed and agreed upon.
Do you offer credit terms for B2B customers?
Established trade accounts with good order history may qualify for credit terms. Ask your account contact about eligibility and terms.
What is your returns policy?
Retail orders can be returned within a set window if unused and in original packaging. Bulk B2B orders are covered under quality terms agreed at the time of purchase, since pre-shipment inspection is designed to catch issues before dispatch.
What happens if goods arrive damaged or defective?
Contact our support team with photos and your order reference as soon as possible. We’ll arrange a replacement, credit, or refund depending on the situation and product category as long as the damage or defects are not caused by the customer or their agents.